Terms of Service

1. Agreement to Terms

By accessing and using CleanShift's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our commercial cleaning services operated by CleanShift ("us", "we", or "our").

2. Service Description

CleanShift provides commercial cleaning services including but not limited to:

• Office building cleaning and maintenance
• Medical facility sanitization
• Retail space cleaning
• Educational institution cleaning
• Fitness center cleaning and disinfection
• Event venue cleaning
• Emergency cleaning services

All services are performed by trained, insured, and background-checked professionals using eco-friendly cleaning products and AI-powered quality monitoring systems.

3. Service Agreement and Scheduling

Service agreements begin upon signed contract and initial payment. Scheduling is managed through our AI-powered system to ensure consistency and reliability.

• Regular service schedules are established based on your facility's needs
• Changes to scheduled services require 24-hour advance notice
• Emergency services are available 24/7 with premium pricing
• Service cancellations require 48-hour advance notice

4. Payment Terms

Payment terms are established in your service agreement and may include:

• Monthly billing for regular services
• Per-visit billing for occasional services
• Net 30 payment terms for approved commercial accounts
• Late payment fees of 1.5% per month on overdue balances
• Service suspension for accounts over 60 days past due

All prices are subject to change with 30 days written notice. Additional services beyond the agreed scope will be billed separately.

5. Quality Guarantee

We stand behind our work with our comprehensive quality guarantee:

• 24-hour response guarantee for quality concerns
• Free re-cleaning within 24 hours if unsatisfied
• AI-powered quality monitoring and reporting
• Real-time service verification and documentation

Quality concerns must be reported within 24 hours of service completion to qualify for our guarantee.

6. Liability and Insurance

CleanShift maintains comprehensive insurance coverage including:

• General liability insurance up to $2 million
• Professional liability and errors & omissions coverage
• Workers' compensation insurance for all employees
• Bonded and insured for theft and property damage

Our liability is limited to the cost of re-performing the service or refunding the service fee. We are not liable for indirect, consequential, or punitive damages.

7. Access and Security

Client responsibilities for facility access and security:

• Provide secure access methods (keys, codes, or key cards)
• Maintain current emergency contact information
• Notify us of any security system changes
• Secure valuable items and confidential materials
• Report any security concerns immediately

All CleanShift employees undergo background checks and security training. We maintain strict confidentiality regarding client premises and information.

8. Termination

Either party may terminate the service agreement under the following conditions:

• 30-day written notice for regular service agreements
• Immediate termination for breach of contract
• Immediate termination for non-payment
• Final billing within 15 days of termination

Upon termination, all outstanding balances become immediately due and payable.

9. Privacy and Data Protection

We maintain the highest standards of data protection and security:

• Client information is kept strictly confidential
• AI monitoring data is used solely for quality improvement
• No client data is shared with third parties without consent
• All data is securely stored and encrypted using AES-256 encryption
• SSL/TLS 1.3 encryption protects all data transmission
• HTTPS-only communication with Perfect Forward Secrecy
• Extended Validation SSL certificates for verified secure connections
• HTTP Strict Transport Security (HSTS) prevents downgrade attacks
• Certificate Transparency logging for public security verification
• Regular security audits and penetration testing
• SOC 2 Type II compliance for data handling procedures
• Automated backup systems with encrypted storage

For detailed information about our comprehensive security measures, data collection and use practices, please review our Privacy Policy.

9.1. SSL/TLS Security Standards

Our commitment to secure communications includes:

• TLS 1.3 Protocol: Latest Transport Layer Security protocol for maximum encryption strength
• 256-bit AES Encryption: Military-grade encryption for all data transmission
• RSA 2048-bit Keys: Strong key lengths for certificate signing and encryption
• ECDHE Key Exchange: Elliptic Curve Diffie-Hellman Ephemeral for Perfect Forward Secrecy
• SHA-256 Hashing: Secure hash algorithms for data integrity verification
• Certificate Authority Validation: Certificates issued by globally trusted CAs
• Automated Certificate Renewal: Continuous security without service interruption
• Security Headers: Implementation of HSTS, CSP, and other security headers
• Regular Security Updates: Continuous monitoring and updating of security protocols

These security measures ensure that all client data, payment information, and communications are protected to the highest industry standards throughout transmission and storage.

10. Dispute Resolution

In the event of disputes, we follow this resolution process:

• Direct negotiation between parties
• Mediation through agreed-upon mediator
• Binding arbitration if mediation fails
• Disputes governed by California state law

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and existing clients will be notified via email at least 30 days before changes take effect. Continued use of our services after changes indicates acceptance of the new terms.